The Sherwood Hideaway Lodges

Our family's stay at Sherwood Hideaway was a complete and utter disaster, a stark contrast to the relaxing break we desperately needed with our 12-week-old baby. This experience was a masterclass in how to ruin a family holiday.From the outset, we were misled. We specifically confirmed a travel cot would fit in the master bedroom, yet arrived to a lodge that was not only different from the advertised images but also completely unsuitable for our needs. The initial lodge was cramped and nothing like the photos, and the promised cot space simply didn't exist.The "solution" was equally appalling. We were moved to a replacement lodge that was a catalogue of errors: a strong pet odor (despite not booking pet-friendly), a blocked dishwasher, a leaking shower, and a leaking ceiling. The state of the accommodation was unacceptable, clearly demonstrating run-down and poorly maintained lodges.However, the accommodation issues were overshadowed by the utterly appalling customer service. Alison, a receptionist, was exceptionally rude and dismissive. She verbally attacked me, making false accusations and dismissing my concerns with a level of aggression that left me in tears. Her behavior was deeply unprofessional and incredibly upsetting. Promises of callbacks from management were consistently ignored, leaving us feeling completely disregarded.This is not a family-friendly environment. The misleading information, the substandard accommodation, and the dismissive, abusive staff made our first family holiday a nightmare. We were made to feel like a burden, and the stress caused was immense.Sherwood Hideaway is not worth the money. The lodges are not as advertised, the customer service is dreadful, and it is certainly not a place for families. If you are looking for a relaxing, family-friendly getaway, stay elsewhere. You will regret wasting your time and money on this establishment.

3 Mar 2025

Super relaxing. Just what we needed. Don’t expect to be able to get any wifi or good signal though - also just what was needed but the kids didn’t agree. There is nothing on site but plenty to do out and about if you want to venture out.

28 Feb 2025

Great location and helpful staff but the lodge itself needs a bit of love. The shower was barely a dribble, cupboard doors were broken and there was only a couple of small saucepans for cooking.

23 Feb 2025